No one is great the first time. Practice on and off the site of the program.
Become familiar with the site:
Your presentation should be resource connected. Be sure you know your site and its elements.
Speak up. Don’t mumble. Face your audience. Project your voice.
Be physically direct:
Make eye contact. Speak with authority; use your body language (80% of communication is non-verbal)
Talk with people, not at them. Don’t shout; keep tonal flexibility in your voice.
Know your audience:
Ask questions; observe dress and demeanor. Pay attention to questions and analyze attitude.
Use proper grammar:
Use words correctly and make sure of pronunciation.
Be well groomed:
Look neat. Wear a clean uniform and wear it correctly.
Use all the senses:
Don’t rely on sight and sound alone. Touch, taste, and smell when possible. Appeal to the senses when first-hand experience is not available.
Set a reasonable pace and length:
People don’t like to sit for more than 20-30 minutes. In walks, do not go as slow as the slowest person or as fast as the fastest person. Select an appropriate pace for the program, weather, and terrain.
Accuracy is our hallmark. Do your research and know your sources.
Be ready for change and unexpected events. Laugh and have a good time with the visitors. They’re on vacation!
Last revised 14-Jul-13