Volunteer Equipment Check-Out SOP

All volunteer equipment will now be located inside the Visitor Center for check-out.

Staffing

Volunteers will check-out radios and equipment at the Visitor Center Information Desk from the volunteer or ranger at the desk. CNMF Store staff are not available to help with this, and if no one is available there is a self-check-out option (see below). If no one is available, check-out forms should be filled out accordingly by VIPs. This area will be checked daily and maintained by the ranger on duty. Rangers will also be checking radios during opening each morning to make sure they are working properly, as well as printing the Daily VIP Schedule. 

Our goal is to make sure that the Visitor Center is accessible to you all during park hours, every day from 9 am to 5 pm. As a result, we are currently recruiting volunteers for the Visitor Center. Please email cabr_volunteers@nps.gov if you are interested in greeting other volunteers, distributing volunteer equipment, swearing-in exciting Junior Rangers, and answering visitor questions about the park! 

 Entrance Station 

Entrance Station staff will no longer need to radio 799 to give a notification of your arrival. However, per usual, all VIPs must make sure they wait for a ranger on duty at the entrance station to give them an okay before you proceed into the park. Only use the employee lane when on site for official VIP service. 

Accessibility notes for volunteers who need mobility support: If you need assistance checking-out a radio, be sure to let the entrance station rangers know to radio 799 with your name and duty for the day. The ranger on duty will meet you at the traffic circle with your radio and any additional necessary equipment. 

 Visitor Center Organization: Where Is Equipment Located? 

If no one is available in the Visitor Center to check-out your equipment for you, it is important that VIPs understand the process and where things are located. 

 Second Cabinet from the Right 

As you face towards the entrance of the Visitor Center from behind the information desk, the second cabinet from the right is labeled “VIP Radios” and “TPERP Equipment.” In this cabinet, you can find all the following: 

VIP Radios and Check-Out Form TPERP Radios and Check-Out Form 
VIP Interpretive Contacts Form TPERP Keys and Checkout Form 
Daily VIP Schedule TPERP Vehicle Magnets 
Three clipboards with pens labeled, “Radio Check Out,” “TPERP Key Check Out,” and “Interpretive Contacts.”
Three clipboards with pens labeled, “Radio Check Out,” “TPERP Key Check Out,” and “Interpretive Contacts.”

Furthest Cabinet to the Right 

As you face towards the entrance of the Visitor Center from behind the information desk, the cabinet furthest to the right is labeled “Roving Backpacks.” In this cabinet, you can find all the following: 

  1. Roving Backpack and Equipment 
    2. Shorebird Monitoring Backpack and Equipment 

Self-Check-Out Process When No Is One Stationed at the Visitor Center 

Beginning Of Shift 

  1. Grab a radio from the VIP Radios charger. A green light indicates the radio is fully charged. 
  2. Fill out Radio Check-Out form with the date, your name, check-out time, radio number, and duty for the day. 
  3. Be sure to turn on your radio at the beginning of your shift. 

Special Case: TPERP 

  1. Grab radio from TPERP Radios charger. Fill out same Radio Check-Out form as indicated above. 
  2. If grabbing a TPERP key, be sure to also fill out the TPERP Key Check-Out form. 
  3. Don’t forget your vehicle magnet! Just one to place on the door that faces the road down at the tidepool designated parking (Lot 1), so LE can identify VIP/staff vehicles. 

Note: On busy days, TPERP supervisor or ranger on duty will be sure to plan for designation of TPERP equipment on the Daily VIP Schedule. This will also help with crowding when multiple VIPs are scheduled to come in at the same time. 

Special Case: Rovers 

  1. Grab radio from VIP Radios charger. Fill out the Radio Check-Out form as indicated above. 
  2. If helping with cleaning, don’t forget the roving backpack! Otherwise, binoculars and clickers also available. 

Special Case: Shorebird Monitoring 

  1. Grab radio from VIP Radios charger. Fill out the Radio Check-Out form as indicated above. 
  2. Don’t forget your monitoring backpack and vehicle magnet (just one, as stated under the TPERP section)! Otherwise, all equipment that previously lived in the breakroom locker has been relocated to the Visitor Center. 

End of Shift 

  1. Make sure your radio is turned off at the end of your shift. 
  2. Return your radio to the VIP Radios charger. A light turning on indicates the radio has been properly placed back onto a charging slot. 
  3. Update your previous Radio Check-Out form entry with the time in which you are returning your radio. 
  4. Return any additional equipment. 
  5. If returning VIP equipment after 5 pm, please leave on the table outside the Visitor Center entrance where the passport stamps are currently located. 

Accessibility notes for volunteers who need mobility support: If you need assistance returning your equipment, be sure to radio 799 to let them know you are at the traffic circle. The ranger on duty will come out to meet you at the traffic circle to collect your equipment. 

“799, 540 (your name) – pause for response– Returning radio at the traffic circle.” 

Special Case: All VIP Positions Under Interpretation 

Example: Military History (including bunker), Cleaning-Interpretation, Guided Walks, and Roving 

  1. Follow the protocol as indicated above. 
  2. Return any additional equipment used to its proper location. 
  3. Fill out the Interpretive Contacts form to mark the number of visitor interactions you had. 

Note: Visitor Center VIPs will continue to use the Daily Visitor Center Contact Report for tracking statistics. 

Special Case: TPERP 

  1. Make sure your radio is turned off at the end of your shift. 
  2. Return your radio to the TPERP Radios charger and update your Radio Check-Out form entry as indicated above. 
  3. If you checked out a TPERP key, return and update your entry in the TPERP Key Check-Out form. 
  4. Return your vehicle magnet onto the proper location. 

Note: TPERP volunteers will continue to use the TPERP Interpretive Contacts form inside the TPERP trailer. Please do not use the one inside the Visitor Center. 

New Protocol Exemptions 

  • VIPs who do not usually use radios because their VIP supervisor is in the field with them (example: Weed Warriors, Greenhouse).
  • VIPs who get their radios from their workstation (example: Entrance Station, Maintenance).
  • Science Explorer Club VIPs must continue to let Entrance Station staff know to radio 799 with their name and duty for the day. 799 will be sure to meet with you in front of the auditorium to help you in checking out your VIP equipment. 

Last revised 8-Apr-22