The Ten Commandments of Contacting and Greeting Visitors
- Thou shalt not frown or scowl at visitors for they are thy “bread and butter”.
- Thou shalt ask pleasantly if thou can be of service to visitors.
- Thou shalt make thyself a storehouse of information to cheerfully and willingly share with visitors.
- Thou shalt not bluff or attempt to deceive when asked a question for which thou knoweth not the answer. For it is not a sin to say, “I do not know”, but woe be it unto he/she who doesn’t learn the answer quickly.
- Thou shalt answer the same question 70 times with a smile, even though thou art weary after a day’s labor.
- Thou shalt be neat and clean (when appropriate), for cleanliness is a mark of politeness to others.
- Thou shalt be as prompt as possible when greeting and serving visitors.
- Thou shalt cause children to have a very happy park experience, for memories will profit everyone in the very near future.
- Thou shalt encourage visitors to stay and enjoy themselves, here and at other National Park areas on their journey, thereby will you, your park and the entire park service benefit.
- Thou shalt send visitors on their way with smiles–on your face and theirs.
Last revised 14-Jul-13