The Ten Commandments of Contacting and Greeting Visitors

1. Thou shalt not frown or scowl at visitors for they are thy “bread and butter”.
2. Thou shalt ask pleasantly if thou can be of service to visitors.
3. Thou shalt make thyself a storehouse of information to cheerfully and willingly share with visitors.
4. Thou shalt not bluff or attempt to deceive when asked a question for which thou knoweth not the answer. For it is not a sin to say, “I do not know”, but woe be it unto he/she who doesn’t learn the answer quickly.
5. Thou shalt answer the same question 70 times with a smile, even though thou art weary after a day’s labor.
6. Thou shalt be neat and clean (when appropriate), for cleanliness is a mark of politeness to others.
7. Thou shalt be as prompt as possible when greeting and serving visitors.
8. Thou shalt cause children to have a very happy park experience, for memories will profit everyone in the very near future.
9. Thou shalt encourage visitors to stay and enjoy themselves, here and at other National Park areas on their journey, thereby will you, your park and the entire park service benefit.
10. Thou shalt send visitors on their way with smiles–on your face and theirs.

Last revised 14-Jul-13